Questions, answered personally

Amour Estilo is a luxury makeup and styling house built around bespoke artistry and private-client service. Rather than a fixed template, your skin, preferences, occasion and desired finish shape the experience from the start.

A conventional booking usually starts with a service and a fixed look. Amour Estilo starts with you — your skin, preferences, occasion and aesthetic are considered before the artistry begins.

• Personalised consultation
• Bespoke makeup artistry
• Curated product selection
• Professional styling
• Private-client service
• On-demand appointments, where available

No. Amour Estilo does not apply one predefined style to every client. Your look is considered around your features, skin, outfit, occasion, lighting and desired level of glam — the aim is to enhance your individuality, not replicate a template.

Yes. You don't need to arrive with a plan. During your consultation, your preferences, occasion, outfit, skin and desired appearance are discussed, and the artist helps shape the direction from there.

Yes. Share references or photographs, or describe the finish you prefer. References are treated as inspiration rather than something to copy exactly — the final look is adapted to your features, skin and overall styling.

Yes — luxury doesn't mean heavy. Amour Estilo works across a range of finishes, and the final direction depends on your preference and occasion.

• Natural
• Soft glam
• Classic
• Defined glam
• Editorial
• Contemporary bridal
• Camera-ready

Yes — discuss your skin concerns and preferences at the consultation, and products are selected accordingly. Makeup artists are not medical professionals, so any known allergy or medical skin condition should be communicated in advance, alongside guidance from your healthcare provider.

Not necessarily. Amour Estilo takes a curated approach — product selection depends on skin type, desired finish, occasion, wear duration, personal preference and compatibility, rather than one default kit for everyone.

Yes, where the requested products are available and suitable for the service — clients often mention preferred brands such as Dior, Chanel, NARS or Charlotte Tilbury during consultation. Availability can vary.

Yes. Ingredient concerns, allergies or brands you'd rather avoid should be communicated before the appointment, so the experience can be planned around you.

Not normally — the service is built around the artist's professional kit and the products selected for your appointment. If there's a specific personal product you'd like included, raise it at your consultation.

Yes. Amour Estilo offers bespoke bridal makeup and wedding beauty experiences designed around your individual aesthetic — considering your outfit, jewellery, hairstyle, ceremony, photography, venue and lighting.

Yes — engagements, receptions, wedding events, parties, celebrations, editorial events and private occasions are all catered for, subject to availability on the requested date.

As early as possible. Bridal dates fill quickly, so an early enquiry leaves the most time to discuss your look, requirements and availability.

Trial availability depends on the service and booking arrangement — if a trial matters to you, mention it when you first enquire about your bridal appointment.

Amour Estilo is built for on-demand service, including appointments at your preferred location where available. Location, travel requirements and scheduling may affect whether a particular address can be accommodated.

Yes, where the location falls within the service area and the appointment can be accommodated. Provide the exact location at booking.

On-demand service may be available at hotels, residences or event locations, depending on location, scheduling and service requirements — confirm the location when you enquire.

Amour Estilo is designed around a private-client experience, though the level of privacy can depend on the location itself. If discretion is especially important to you, mention it when booking.

Through the Amour Estilo digital booking experience — select your service, preferred date and time, add your details and share any relevant preferences. Availability is confirmed before a booking is final.

Not automatically. A request doesn't guarantee availability — a booking is confirmed once Amour Estilo confirms it through the applicable process.

Yes — provide your preferred date and time at booking. Availability depends on the artist, service, location and existing appointments.

Offer alternative dates or times, and Amour Estilo will check for another suitable window.

Possibly, depending on availability and timing — reach out as early as you can if a change is needed.

Refund eligibility is based on when Amour Estilo receives your cancellation request, on the following scale.

Private appointments require advance scheduling, artist allocation and preparation. A clear policy sets expectations up front and lets clients and artists both plan responsibly.

Yes — a cancellation can still be requested, though it isn't eligible for a refund under the stated policy.

Get in touch as early as possible. Rescheduling is subject to availability and the applicable booking terms.

Where applicable, refunds are processed to the original payment method — timing can depend on your payment provider or bank.

The experience is built on personalisation, professional artistry, curated products, private service and attention to detail — not simply the number of services offered. Pricing varies with service, occasion, location, requirements, duration and styling complexity.

Yes — pricing is shared according to the selected service and requirements, and personalised quotations are discussed before confirmation where needed.

Additional charges may apply depending on location, travel or specific circumstances — any such charges are communicated before confirmation.

Privé is Amour Estilo's invitation-based private membership — designed for clients seeking a deeper, more personalised relationship with the brand.

Privé is intentionally selective. Membership is by invitation and isn't granted simply by creating an account or booking an appointment.

You may submit a request to be considered — this doesn't guarantee membership, which is extended selectively.

Share your concerns with the artist as soon as possible during the appointment. Amour Estilo aims to understand the issue and work toward an appropriate adjustment within the scope of the service.

Tell the artist about known allergies or sensitivities before the appointment. If a serious or unexpected reaction occurs, seek medical attention — Amour Estilo does not provide medical diagnosis or treatment.

You'll be contacted as soon as possible if a delay occurs. For time-sensitive events like weddings, share important schedule constraints when booking.

You'll be informed as soon as reasonably possible, along with the appropriate next steps.